GE Capital - False penalty with business mistake

Posted on Wednesday, May 23rd, 2012 at 8:08pm CDT by 7e150b1a

Product: GE Capital Credit services

Company: GE Capital

Location: PO BOX 960061
Orlando, FL, 32896-0061, US


Category: Other

GE Capital changed their web page causing ebill with my bank to stop. I was not notified of this change and charged a late fee. I am told that my minimum monthly payment was raised because of my late payment. I corrected the payment and am now 1 month ahead.

There is no email address available to send for help. The representative would not escalate me to a supervisor and manager and simply kept telling me it was becuase I was late.

The mistake was GE Capital changing their system and not notifying me.

1 Comment

Anonymous, 2012-05-24, 10:16AM CDT

**To expedite a response, please provide Reference code DM 052412_cic_Anonymous**

Im sorry you have experienced issues with your GE Capital Retail Bank account.

We would like to try and resolve your concerns. Please email me at [email protected] with the following information:

- The full name associated with the account

- Mailing address associated with the account

- Your contact phone number

For your security, please do not include your account number in your email.



GE Capital

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