Vodafone - Vodafone failure

Posted on Wednesday, May 2nd, 2012 at 11:19am CDT by 8cfb0983

Product: Iphone

Company: Vodafone

Location: den Haag, So, NL

Category: Other

My name is Yulia and i would like to make a complaint about Vodafone company.

My boyfriend odered a iphone with prepaid abonement for the whole year at their company and paid for it. They promised him to bring it in one week to our house. As far as he was wroking , i was home, and i am not EU citizen ,the deliver guy didn't believe me that i am his girlfriends and my passport wasn't enough for him. So we rescheduled the date of delivery for Saturday when he is not working, but on the way to our house the postguy was robbed and all items were stolen inside the car. So we again rescheduled the date and were witing but thwne the postguy came he said we needed to pay again because it's a new oder. We didn't agree because we have already paid it.

So we called to Vodafone but nobody wanted to help us, they said they don't know what to do now. and that always linked on some other person , we went to the office in the Hague but it was again all in vain. So then we wrote to their customer service , again in vain. We found the official page in facebook, and wrote there, they finally answered but money are still not backed, because we don't have phone we said ok just give the money back. But already 4 months passed and our bank account is empty

So no phone, no money, nothing


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