HSA Bank - HSA Bank on-line record accuracy

Posted on Monday, March 26th, 2012 at 1:11pm CDT by 3f6dcb38

Product: On line banking for Health Savings Account

Company: HSA Bank

Location: P.O. Box 939
Sheboygan, Wi, 53082-0939, US

URL: http://www.hsabank.com/

Category: Other

HSA Bank is an on-line bank for Health Savings Accounts. I can't seem to get them to understand the urgency of inaccuracies with their on-line account information. They confirm that their internal records properly reflect my account but when I access my account on-line, it shows distributions I did not make and contributions I did not make.

1 Comment

c5c994e0, 2012-03-27, 07:24PM CDT

HSA Bank has an organization called "voice of the customer". They contacted me and told me they will be addressing the problem. They will be tracking my concern and their resolution of it until it is fixed. That is good and what I would expect from a company that is concerned about the quality of their product / service and customer satisfaction.

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