Mattress Source - Faulty Mattress

Posted on Sunday, March 18th, 2012 at 3:38pm CDT by 9eb78445

Product: Mattress Source of America, Inc

Company: Mattress Source

Location: Gastonia, NC, 28056, US

Category: Other

Queen mattress purchased March 2009, $1000,warranty for 10 years. Mattress had nesting issues and racking. Rep for Mattress Source came and took pictures, for a fee of $25. John Arbenz who is the head of the warranty department sent me a letter. His resolve was: body impressions are normal and comfort issues are not covered. WHAT?? I did not complain about comfort, but NESTING When I called John Arbenz, half way into my conversation he put me on hold to answer his cell phone!! WHO IS IN CHARGE THERE?? I was never treated so badly by anyone. I would never recommend your store to anyone. Maybe picketing the Charlotte store on Independence Blvd. will get the owner's attention.


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