tracfone - tracfone service fraud

Posted on Saturday, March 17th, 2012 at 9:24pm CDT by john w.

Product: tracfone

Company: tracfone

Location: TracFone Wireless, Inc. Attention: Executive Resolution Department 9700 N.W. 112th Avenue
miami, fl, 33178, US


Category: Other

just got off the phone with tracfone. the last few months i used to do a monthly add minutes. i rarely use the phone and had accumulated 100 and some minutes. i had stopped the auto minute refill because of all the minutes i goihad accumulated. now as of tonight my phone wont work because of 'service minutes' = zero. i called them and without going through the 30 minutes of arguing with them, i was told that i have to order MORE minutes in order for my phone to be activated which means i have to have MORE minutes that i wont use just to have my phone activated. what a ripoff. i had asked them to refund my previous paid for minutes and they said they wont. i then asked to talk to a supervisor and the agent put me on indefinite hold. after 37 minutes on hold for a supervisor, i finally hung up. tracfone is a ripoff. they take your money and dont receive a service.


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