Trenitalia - Beware of Trenitalia website

Posted on Wednesday, June 27th, 2012 at 9:18am CDT by 9de47b50

Product: Travel

Company: Trenitalia

Location: IT

Category: Other

On 14 June I made a train booking from Scerne di Pineto to Monza for 8 September 2012. The order number is 92551c8e-1d6b-478a-9a85-005cc0f62142 for 75,90 Euro in favour of Trenitalia-Lefrecce. The money was deducted of my bank account but no e-mail confirmation was sent as promised by the system. I then tried to resolve the issue on line to no avail as even the complaints system malfunctioned. Even the help service is mainly in Italian and no e-mail adress nor fax number exists. I then phoned the call number on the web site over a 2 week period at great expense. The heavy Italian accent answering machine is extremely long and confusing. Leaving messages and personal details as requested have not been responded up to now. Twice I managed to get through but the operators can hardly understand English and are very impatient and put the phone down on you.


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