Hertz - Hertz Mexico Avasa

Posted on Tuesday, July 24th, 2012 at 1:34pm CDT by 852863ff

Product: Car Rental

Company: Hertz

Location: ALQUILADORA DE VEHICULOS AUTOMOTORES SA DE CV CALLE NTE 13 NO 4714 X NTE 13 Y NTE 15 COL. DEF. DE LA REP. GUSTAVO A MADERO, D.F.
Mexico City, DF, MX

URL: http://www.avasa.com.mx

Category: Other

We made a reservation to pick up a car in Tuxtla Gutierrez, Chiapas, Mexico. We recived a confirmation (#954324). When we arrived at the airport, they simply told us no more cars were available. This created a huge problem for us, as this was a business trip and we had a very important meeting to attend that we could not make on time and at extra costs. I called the custumer service desk after the trip, there was no appology from the clerk, and said they would only reinburse expenses that we could proove. I spoke to the customer service manager, and asked her for a free rental with vehicle upgrade, and I'm still waiting on their response.


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