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Product: Mohawk Carpet

Company: San Jaoquin Floor Connection

Location: 2000 S Chester Ave
Bakersfield, Ca, 93304, US

Category: Other

In 2005 San Joaquin Company installed a Mohawk carpet in our new house. Within a month, the carpet bucked up in three places. They came and made attempt to repair 3 times - each time failed. Finally they gave us a $200 check to be done with it. Since then, the Mohawk carpet has gotten even worse. The bucked up areas are now at least 1 1/2" high. San Jaoquin tryed to fix it by ironing. Turns out only way to fix the problem is by re-stretching - they never attempted to do that.

The company appears to be earnst in their attempt to resolve problems, BUT they are saling a bad product - Mohawk carpets. The need to drop that product line since it the quality is so poor that problems occur after a short while and do not go away. As such, I would not recommend San Jaoquin company for carpets and definitely do not purchase a Mohawk carpet. There numerous formal complaints in the Consumer Website concerning Mohawk carpets - buyer beware!