Waterboss Softener flooded house.

Posted on Monday, July 16th, 2012 at 10:33am CDT by f65c70b2

Company: Not Available

Location: US

Category: Other

TOTALLY SCREWED by Waterboss. Worst customer service ever. Have had to replace many parts, including drive motors and the very poorly designed plastic magnet wheel. Last week the unit broke while we were on vacation and flooded the garage. The cheap screw heads rusted and popped off causing the injector valve to split open, spraying water inside the house for several days, causing water damage to the wood and drywall, as well as items stored in the garage. The water ruined the "computer" board, unit would not work after replacing broken screws. Called Waterboss, got disconnected, called a couple more times, talked to a "supervisor", he was not willing to do anything whatsoever at all to help. Price of the computer board was $185, you've got to be kidding me. The whole new unit was only $479. Manufacturing that board would actually be about $15. Purchased waterboss because of the compact design, and because made in USA, but will NEVER RECOMMEND WATERBOSS.


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