Dell - Poor quality monitors from Dell

Posted on Tuesday, July 10th, 2012 at 9:18pm CDT by 238da513

Product: Dell 20 monitor

Company: Dell

Location: ONE DELL WAY, STED,
Round Rock, TX, 78682, US

URL: http://www.dell.com/

Category: Other

My husband and son bought me a Dell Inspiron 570 system in August of 2010 from Dell.com. A few days ago, the monitor went out. My son used a different monitor to ensure that the monitor was truly bad. After contacting Dell, the rep. informed me that my system only had a 1 year warranty. However, all of the monitors on Dell's website come with a 3 year warranty. I am beginning to think that Dell uses cheap parts. Neither the Dell technical rep. or the customer service rep were willing to send me a replacement monitor at no cost. Instead, I was offered one for a $20 discount (after complaining). The monitor was listed at $160. I believe Dell should replace my monitor at NO cost!


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