hifisoundconnection.com - Worst customer service ever

Posted on Friday, January 27th, 2012 at 1:45am CST by 3a350cba

Company: hifisoundconnection.com

Location: POBOX 495
Nixa, MO, US

URL: http://www.hifisoundconnection.com/

Category: Other

"HiFiSoundConnection.com is one of the least reputable companies you can deal with online. As long as the piece arrives complete, and packed properly, there are no issues - but pray to God you don't have to deal with customer service issues, pieces that arrive DOA, or arrive incomplete. As it turns out, they sell a lot of floor models and 'factory refurbs' as 'new', and then require you to pay the return shipping to fix their mistakes. Among the worst CSRs at HiFi is 'James' - unfortunately he answers the phones AND operates the online chat forum through the website. This character lies any way he can to avoid dealing with your issues, and makes promises that never come to light. And if you call the Sales Manager Lisa at extension 99, you will only get her voice mail and she will never return your call. I have spent thousands of dollars with this company in the past five months, and as I said, the pieces that arrive in one piece and complete are not an issue - but you have to judge an online retailer by how they deal with their shortcomings, and the pieces I have received DOA or missing pieces have been awaiting their promised resolutions since August 2011. In one case I even had to get PayPal involved just to get a return phonecall!! Accordingly, they will never be receiving another order from me, or my entertainment network, regardless of price, because they cannot service the sales they screw up at their end. Used, broken, useless goods sold to you as NEW. After over a dozen calls, emails, and online chats with their CSRs, all I can do now is warn people away from this terrible online vendor. When you judge an online retailer, look past the 'excellent' reviews, as they are now generated by companies hired to falsify online credibility. Instead, look at the legimate complaints, and you'll find out exactly who you're dealing with. Almost 300 complaints with the BBB should tell you all you need to know.


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