Spiegel - Don't waste your money with Spiegel

Posted on Monday, January 23rd, 2012 at 11:04am CST by c898b959

Company: Spiegel

Location: One Spiegel Ave.
Hampton, Va, 23630-5000, US


Category: Other

On 11/04 I ordered a ladies jacket and a ladies jumpsuit of $173.00. On 11/14 I returned the jumpsuit. On 12/12/11 I called Spiegel because I hadn't received my refund of $59.00. I was told that my refund was being processed for $173.00. I tried to tell the rep that I was only due $59.00, she said I would receive the entire balance. Since then, I have talked to seven more representatives asking for a supervisor but the supervisors will not take a call from a customer. I have been told that someone will call me back and that has never happened. It is two months later and I still havent received my $59.00 refund. Their customer service reps are poorly trained and the entire department is inept. They will never get another dime from me and I am going to file as many public complaints as I can.


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