Ed Voyles Chrysler Dodge Jeep - New Vehicle Broke (30 Days)

Posted on Sunday, January 22nd, 2012 at 1:30am CST by 990792f1

Product: 2012 Jeep Rubicon

Company: Ed Voyles Chrysler Dodge Jeep

Location: 789 Cobb Pkwy S.

URL: http://www.edvoyleschrysler.com/

Category: Cars, Motorcycles, Boats, Vehicles

I bought a brand new 2012 Jeep Wrangler (Rubicon) from Ed Voyles Chrysler Jeep Dodge Dealership in Marietta, Georgia on October 15,2012, not long after I noticed a tapping sound coming from the engine. The first time I took it in they listened to it and said, it was normal for this engine to have valve-train noise. Two days later I noticed the tapping became louder. I then took it back in and asked, to listen to two other Jeeps with same engine and year. Both were smooth and quit. Then the service tech and I listened to my Jeep and the service tech said, yes! "I hear it and it is a problem and not supposed to sound like that." On December 14, 2012 I turned in my jeep. It is now January 20, 2012 and still not fixed. The first two days the dealership claimed that they no longer issued loaner cars. After missing two days of work and numerous call to the service department complaining, they finally accommodated me through a rent a car company. The service department said the engine was full of metal shavings. As a result, they replaced both cams which did not resolve the problem. After completely disassembling engine they said, we have to wait on engineering to tell us what to do. The technician could not find out where the metal shavings were coming from. They drove my Jeep from another state instead of transporting it on a truck, It had over 400 miles on it when I received it. I'm think when thet drove it here, they did not follow the engine break-in. The service center claims, its no longer their problem and that it is a warranty issue. So they passed me off to Corporate Office. Every two or three days the Corporate Office and the Service Department would make calls about this unresolved issue other than not knowing what the problem was. The dealer could care less about my situation, customer service or the fact that I purchased a brand new jeep and have to be subjected to this type of customer service. I would never buy another vehicle from this dealership again.


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