American TV & Appliance of Madison, Inc. - American TV service problem

Posted on Tuesday, January 17th, 2012 at 6:07pm CST by 365e9ce8

Product: Dishwasher MAYT MDB7609AWB

Company: American TV & Appliance of Madison, Inc.

Location: 2404 West Beltline Highway
Madison, WI, 53713, US


Category: Other

On January 30, 2011 we purchased a dishwasher from American TV. It was a model MAYT MDB7609AWB. From the time of installation, the equipment was not working properly; it took 4-5 hours to finish the washing cycle, and the dishes had dirty spots. We contacted their Customer Service several times and we were told to change the detergent. In the beginning of November 2011 the machine stopped working completely.

On November 21, 2011 a technician came and replaced the control board. After two washing cycles, the machine sopped working again. We called the Customer Service again.

On December 12, 2011 another technician came and reported that from the beginning the unit was not installed properly. He did something after which the garbage disposal stopped working. The dishwasher was working for one week, after which it stopped working again.

On December 21, 2011 another technician came and said the heater part burned down.

On January 4, 2012 a technician installed a new heater.

At the present time, the unit works but the washing is very bad.

This is the worst service we have ever experienced. The warranty on this dishwasher expires on January 30, 2012. Yesterday we went to American TV and complained about it. We were told there is nothing they can do, and if we're still experiencing problems, we should ask another technician to come and inspect the unit. We refuse dealing with another technician; the unit has never worked correctly. At this point it is obvious that the machine is defective, and we should either get a new replacement or get a full credit, and we have very little time because of the warranty expiration date. The service we have been receiving from American TV is simply unacceptable and outrageous!


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