kiehl's 1851 - kiehl's horrible internet sales support

Posted on Monday, January 16th, 2012 at 11:58pm CST by 233e72bb

Product: kiehl's 1851 skin care

Company: kiehl's 1851

Location: 435 Hudson street
New York, NY, 10014, US

URL: http://www.kiehls.com/

Category: Other

I tried to use a gift card from Kiehl's that I got as a gift. Decided to buy items when they where offering a promotion. First order had to be canceled due to the company over charging my credit card. Placed second order with phone rep, was assured it would go thru smoothly. Was still over charged and the amount that should of gone back to my charge account was put on a mystery e- card.so what is the point of offering gift cards for consumers if that make it such a inconvenience to use. They admit to computer software glitches and poor communication among staff. I can also tell them to add very poor customer service to the long list of missed opportunities.


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