Toyota of Kingsport - Toyota of Kingport Don't Complain to Rick Hill

Posted on Monday, January 16th, 2012 at 2:23pm CST by f7850fa3

Company: Toyota of Kingsport

Location: 2525 East Stone DR.
Kingsport, TN, 37660, US


Category: Other

I was verbally told how my Toyota Yaris would be repaired after I suffered an accident that was not my fault. However the estimate was written up differently from what I was told verbally (unknown to me until I picked the car up after repair). When I picked up my vehicle today, parts of the car that were damaged were not replaced as I had been assured verbally that they would be. Parts of the car were buffed instead of replaced. I was oringinally told that they could not be buffed out they had to be replaced. However, the original estimate of the cost of the repair was still the same for less work and no replacement. The owner, Rick Hill was unsympathetic on the phone and took no responsibility for the actions of his body shop or the promises of the estimator who I and a witness originally talked to. I wish I had gotten my car repaired somewhere else. And I feel cheated that I was charged the same price for what work I received instead of the repair I was promised.


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