Carnival Cruise LIne - Don't cruise with Carnival!

Posted on Wednesday, January 11th, 2012 at 9:07pm CST by eb315ad0

Company: Carnival Cruise LIne

Location: 3655 NW 87th Ave.
Miami, Fl, 33178, US

Category: Other

Do not ever take a package air/cruise deal withCarnival. They are rude and inconsiderate of personal conditions.

Tried taking my parents (who are in their 80's) on a cruise for Christmas.

When I booked the cruise, I specifically stated that we had to book everything together as they were not able to be alone due to medical conditions and age. 2 weeks before we left, we find out that we have a flight to Miami together, rooms together, dinner table together, however, coming home we have a direct flight from Ft. Lauderdale and they have a connecting flight from Miami that takes them to JFK, which was red flagged for not enough time to even make the connection.

No one would help us at all. They gave us excuses that most managers were on vacation, this was a busy time of year, etc. They suggested we book them on our flight and they will look into it. YYeah right. Now, they won't even acknowledge it. They are trying to say we booked it, so we pay. It is not our mistake that this happened. This is definitely their problem and is discrimination for anyone elderly or with medical conditions that wish to travel. Other cruise lines are much more accomodating and take the personal issues of their customers in mind. DO NOT Travel with Carnival. They have gotten so big, that they no longer have the best interest of the consumer in mind. NO one should be discriminated against based on age or medical conditions.


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