Country Ford

Posted on Monday, February 6th, 2012 at 8:05pm CST by d7afc7bb

Product: Service department

Company: Country Ford

Location: 280 N Gibson Rd Henderson NV 89014
Henderson, NV, 89014, US


Category: Other

I took my 2010 Explorer into Country Ford for warrenty work on the drivers window and driverside rear door.

Cathy the service agent said she would call me when the work was complete. She never did. I picked the car up at 5, just to be told they had to order parts. They would call me when the parts are in. Cathy never called. I called the parts department to find out when the parts would arrive. They told me they were never ordered becasue they are in stock. I called Mark the service manager to get help. He said he would handle personally. Mark never called back. I called mark after 2 weeks. He said the parts are in. Bring the car in. I brought the car in on Saturday 2-4-12. The car was there all day again. When I went to pick up the car again at 5, I was told they ordered the wrong parts.

The lack of repect for my time and the care free attitude is a disservice to Ford. I was shopping for a second car and almost purchased one from Country Ford. I stopped once this episode happened.


Post a Comment