Don Johnson Motors - Deposit required for warranty work

Posted on Monday, February 27th, 2012 at 5:58pm CST by 70869b1b

Product: Hyundai Santa Fe

Company: Don Johnson Motors

Location: 2101 Central Blvd

Category: Cars, Motorcycles, Boats, Vehicles

Avoid this dealership at all costs!!!!! My wife and I purchased a brand new 2011 Hyundai Santa Fe AWD from this dealership in August 2011. We noticed the vehicle had a back window not seated correctly. The vehicle has 3701 miles. The dealership sent for and received a warranty authorization. The dealership then advised me that ALL FACTORY WARRANTY WORK REQUIRES A DEPOSIT of 50% OF THE TOTAL COST OF THE PARTS THAT ARE NEEDED! I have work at several new car dealerships as a sales manager and I have never heard of such a ridiculous requirement to have warranty work done! I have already sent three friends to Hyundai dealership in a nearby town to purchase over the last two weeks because this dealership will not take care of it's customers after the sale! Ultimately I decided to pay a $200.00 deposit simply because I am hoping that I will recieve a survey in the mail so that I can let my disappointment known to Hyundai. This dealership brings discredit to the Hyundai name!


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