Extended Stay America - Burbank, California - Stay Away from Extended Stay

Posted on Wednesday, February 22nd, 2012 at 12:53am CST by 753f008d

Product: Hotel stay

Company: Extended Stay America - Burbank, California

Location: 2200 W. Empire Ave.
Burbank, Ca, 91504, US

URL: http://extendedstayhotels.com/

Category: Other

On February 13,2012 we checked into Extended Stay hotel in Burbank, California. Everything seemed fine until 5 days after we had checked in our room had not been cleaned. The same towels, the same sheets, the same crumbs on the floor, the same dirty shower, the same dirty basin. We called the front desk and requested that the room be cleaned and they assured us it would be. We left for the day to enjoy the city and came back to the same dirty room. For 4 days straight we made request of the management to have the room cleaned, each day being advised that they would handle it but never did. I'm at my wits end. Its now day 9 and they still haven't cleaned the room. Upon returning to the room tonight finding it still dirty, we called the front desk and was advised once again that they would get it cleaned. It's now after 10 PM and we still haven't heard from them. We paid upfront for 14 days through Expedia. We called Expedia and received no assistance from them either. Where is the service in customer service? Certainly not at Extended Stay America in Burbank California nor Expedia.


Post a Comment