Generation Mobile #529 - Cell Phone Holster Return

Posted on Tuesday, February 14th, 2012 at 3:11pm CST by 7fa1d0a4

Product: Belt holster for Motorola i576 cell phone

Company: Generation Mobile #529

Location: 1708 W. Alexis Road
Toledo, Oh, 43613, US

Category: Other

I bought a plastic cell holster on Jan. 20, 2012, and the release tab broke off on Feb 6, 2012. There was no excessive force or I didn't drop it, it just broke off while trying to remove the phone.

I took it back to the store for replacement, as I wasn't looking for a refund.

The sales person whose name I did not get, looked up the sale in his computer and then told me I could only get a %50 discount on a new one. Really? It broke after only 3 weeks!

He said I couldn't prove that it broke on its own, so all he could do was give me a discount. What BS. There were no other marks on the case, as it was in perfect condition other than the release catch was broken.

He told me again, in a somewhat arrogant tone that he only had my word that it broke the way I said it did. Sorry.

This is not the customer service I was expecting. The holster was an overpriced $20 dollars as it was, now I was going to have to spend another $10 to get the same piece of junk.

That's not right. I would like a new holster or my full $20 plus tax refunded.


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