United Airlines - United Airline Customer Service Problem

Posted on Monday, April 9th, 2012 at 11:05pm CDT by 7ccd3ac9

Product: Airline

Company: United Airlines

Location: Must be a secret

URL: http://www.united.com/

Category: Airlines

When buying ticket clicked box to buy travel insurance. The insurance did not show up. Tried to contact United to try and add. No customer service number on ticketing website but only some dumb bot that tried to sell me same insurance at more than twice price. Googled United customer service and was transferred to India after 30 minutes waiting. An English challenged individual eventually tried to transfer me to web support but dropped my call sending me back into the new call cue for another 40 minutes. The next assistant stayed on the line until the call was transferred and I was told after 20 minutes of trial and error that I had to call the insurance company Allianz who was able to solve the issue and sell me the travel insurance at the original price. Boy do I MISS CONTINENTAL AIRLINES. UNITED IS A SCREWED UP MESS.


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