AT&T - AT&T engages in fraud

Posted on Saturday, April 7th, 2012 at 12:01am CDT by 9a67e2f5

Product: Router

Company: AT&T

Location: Wilmington, NC, 28403, US


Category: Other

I have spent 5 hours 50 min AND 3 days dealing with AT&T's ROTTEN customer service. I had a 5 yr old router that was defective, so I tried to trade it for a new one (like TWC allows) at the local AT&T store. They said they would give a new one, but charged $75. Since TWC provides their equipment free, I just left the defective router (a 2WIRE) there. Called Cust Svc (LOL) to cancel svc and was told a free router (I made sure of this several times during the conversation) would be sent. They knew which router was needed (made sure of this, too). Received router 2 days later, but it's the wrong box (no wireless capability like the 2WIRE) and tech support -- after 45 min -- said they could replace, but would charge! Next week, I'm switching to TWC. Already switched cell phone from AT&T to Verizon. This is just bait and switch and fraud. I hope AT&T bankrupts.


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