Barnes & Noble - Barnes & Noble Order

Posted on Friday, April 20th, 2012 at 8:00am CDT by 8c51b45f

Product: Vogue The Covers

Company: Barnes & Noble

Location: Atlantic Highlands, NJ, 07716, US


Category: Other

I purchased a book as a christmas gift in mid december. I order a number of books and one was out of stock. shipped the books in stock and said they would not charge extra for shipping of the book that was out of stock. I was happy about this - but I wish they would have told me it was out of stock before I ordered it as it was scheduled to ship after the holiday. I received an email from them saying it would ship on January 6th. I told the gift recipient that it would be coming soon. It is April 20th and I still don't have it. I called twice and sent in three emails". All the customer service agents encouraged me to cancel the order:. I was even told by one agent that the order was not ever processed:. I questioned how it could never be processed when I received the balance of the order,. If I look at the website it says the book usually ships in 1 to 2 weeks,. I have been waiting far longer:. Their inventory tracking is non-existent'. This is the last order I will ever place at - I am going back to Amazon who always processed my orders efficiently


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