Posted on Thursday, December 20th, 2012 at 10:15pm CST by Antoinette S.

Product: Timbertech decking

Company: Timbertech

Location: OH, US

Category: Building, Construction

New deck put on in July 2012. Spots on boards called said warranty voided . They sent a product that would clean. Made it worse. Suppose to send someone to clean. Had to call numerous times. Finally receive a call told it would be taken care of. Asked for e-mail so they wouldn't forget about me. Nothing in response. Deck cost a lot and I feel Timbertech doesn't stand behind their products.

1 Comment

John S., 2013-07-11, 11:55AM CDT

I purchased a $12,000 deck in 2011,installed in August, spring of 2013 the boards are sagging and the ends of the floorboards are curling up. I went to Timbertech to file a claim, they said " post some photos and send a scan of the invoice. one week later, Timbertech replies: We'll need more photos and "The invoice provided with the claim is just a contractors invoice. I will need you to provide me with a copy or copies of original sales receipts that will show a list of the TimberTech materials that were purchased for your deck." The only invoice I have is the contractor's invoice, and I already sent a dozen photos.I'm completely unimpressed with the quality of Timbertech's product, and their customer service is more like customer "dis-service". How about sending out a rep to look at the problem. If you're considering Timbertech products, consider again.

Post a Comment