Sears - Dishwasher, Stove top, Oven

Posted on Thursday, December 20th, 2012 at 12:18pm CST by Jeanette P.

Product: Kenmore Elite

Company: Sears

Location: US


Category: Appliances, Equipment, Tools

We bought all the appliances from Sears Refurbished store in Portland, OR. We were building a house and stored the appliances until our house was at the point to install them. They told us the appliances were all under warranty and had completely gone through and worked as new. Wrong!!! The items were OFF warranty by the time we installed them. The oven lit up normally but would not heat, my husband took it out and removed the panel all the electronics were crushed inside. We had to buy a new one...Then the stove top cracked all across the top....Had to buy a new one...The dishwasher lasted a few months longer and the electronics went out.....Had to buy a new one. Last week the new oven went out..this is the second one we bought. This time 2 days before the warranty went out, thank goodness. Sears is replacing it this time, but it has been a unbelievable joke dealing with them and a week later we still don't have a oven. Been on the phone numerous times, many dropped calls. One department is completely unaware of the other. We asked to pickup to save on the shipping charge that they charged us, they said they don't know where it is coming from so we could not pickup and charged us 69.99. Now our store called and said we need to pay them 85.oo for the delivery. We are 1 hour away and was there yesterday, so now they wont deliver without the 85.00...what happened to the 69.99. Well we have been on the phone for an hour now and who knows!!!. Even though we corrected our phone number over 6 times with them they still have the wrong numbers. What a joke!!!! NEVER never again sears


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