JustFlowers.com - Didn't deliver as ordered

Posted on Wednesday, December 19th, 2012 at 2:35pm CST by Terrie L.

Company: JustFlowers.com

Location: 2127 Westwood Blvd Suite 200

URL: JustFlowers.com

Category: Home, Garden

Ordered a basket arrangement from this company for my moms memorial service. What they sent was a poor substitute without prior notification. In addition to not sending the correct item they signed the card from Carrie and Ron when I explicitly stated it should read from my brother and I "Terrie and Rob". I've contacted them several times requesting either a full credit or offered to have them send me the exact item as a replacement. They will only offer a partial credit ($ 10.00) and alternately refuse to replace the item. They did offer to call the recipient and apologize for their error (they admit to an error, therefore I believe they should fix their error). Not sure what part of delivering to a funeral home they didn't understand. After reviewing remarks on various sites, I see that this is a standard problem with them.


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