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COMCAST-Scrooge - Scrooge at Comcast
Posted on Thursday, December 13th, 2012 at 6:34am CST by Pab M.
Product: Xfinity/Comcast $14.99 Offer
Category: TV, Music, Video
SCROOGE LIVES AT COMCAST - FLORIDA
IT SEEMS WHAT CUSTOMER SERVICE MEANS AT COMCAST IS PURE HARASSMENT? KEVIN CALLED INSTIGATING WE WERE THE ONES THAT CAUSED EQUIPMENT FAILURE, CONDUCTED LIES AND WE ARE TO BLAME FOR THE OTHER INEPT EMPLOYEES, HE EVEN CLAIMED RE-INSTATING CABLE BUT WE SAW - NOTHING! WHAT A BUNCH OF LIARS FROM PEOPLE THAT GET PAID PRETTY WELL TO DO A GOOD JOB. WE RETURNED THE EQUIPMENT TO FIND A "MOB" AT THE OFFICES, WE WERE VINDICATED THAT COMCAST'S BEHAVIOR IS ANTI-AMERICAN AND BUNCH OF DIS-RESPECTFUL BEHAVIOR AGAINST FAMILIES, MILITARY VETERANS, SENIOR CITIZENS AND JUST PLAIN UNEDUCATED PEOPLE RUNNING COMCAST INTO THE GROUND. HERE ARE OUR COMPLAINT TO A MONTH AND A HALF OF HARASSMENT BY COMCAST AND "THEIR" FAMILY OF CROOKS.
12/19, Mr.Roberts COMCAST technicians found the equipment errors, mistakes and equipment failure, now when awaiting for a response we sentour payment in and today we have been temporarily disconnected. We cannot bear anymore stupidity, please have your Technicians pickup your equipment and cancell our account. the saying,"how do you expect them to manage when al they have are hammers in their tool kit" resounds the truth with COMCAST. I will pursue this notifying a Consumer Fraud Agency to allow 10million-a-day Americans know of COMCASTs hatred towards, US citizens, Veterans, Senior Citizens and a true lack of Customer Service skills by your Corporate Managers.
--- On Mon, 11/19/12, p marq <[email protected]> wrote:
From: p marq <[email protected]>
Subject: Re: Thank You! Your Comments For Rick Germano Have Been Received
Date: Monday, November 19, 2012, 7:03 AM
7215 SW Sunr
Plantation, FL 33
Re; Continued harassment, unprofessional behavior by Comcast employees...
Brian Roberts, CEO Comcast Corporate Office
1500 Market Street
Philadelphia, PA 19102 November 20, 2012
Dear Mr. Roberts,
As a Veteran, Senior citizen and US citizen I am angered, disappointed, ashamed and know this treatment is un-American. As a stockholder of COMCAST I do not know how this Company can continue to exist harassing new customers as we have been treated. I recommend immediate termination of everyone acting in this manner. We have exhausted ALL attempts and have stopped calling, chatting and await your employee to pickup your units. We have better reception with our $10 digital receiver than with COMCAST?!!! We get three good extra channels with COMCAST than with the digital box but it?s a travesty this run-a-round for 28days. We have spent time, cell phone minutes and aggravation because of your Staff, I see a hostile, mean-spirited COMCAST Community here and resent to have to expose their tactics directly to you when for ten year I have been a stockholder of COMCAST.
Here are the dates and findings of our experience;
11/20 All local channels showing ?channel will be available soon??!!!
11/19 Give specifics to chat of channels 1-30, from 6am - 11am grabble cannot see, and Channels promised never received as; Comedy Central, History, DYI, etc. etc. - no help
11/14 Send in chat - no help
11/12 Get Call from Customer Service asking for ?cooperation? but no help.
11/9 Tech shows but no help
11/4CUSTOMER CARE MANAGER,
WE HAVE TO WRITE AFTER 7 TIMES CALLING IN TECH PROBLEMS. 2WEEKS OF LIES, DECEIT, THEN WHEN SEEKING ASSISTANCE ALL REPS WERE UNPROFESSIONAL. WE WILL NOT PAY BILL UNITL WE START GETTING OUR PROGRAMMING. AS A STOCKHOLDER I AM ALARMED, SADDEN AND HAVE TO REPORT THIS UN-AMERICAN BUSINESS PRACTICE TO THE FCC + FTC. IF YOU DO NOT CARE PLEASE SEND YOUR TECHS TO PICK-UP LOUSY EQUIPMENT TOO. IRI ACCT#8495753921531678
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From: Comcast ECARE <[email protected]>
Sent: Monday, November 19, 2012 7:58 AM
Subject: Thank You! Your Comments For Rick Germano Have Been Received
Dear Comcast Customer,
Thank you for contacting us. A Comcast customer support representative will respond to you.
In the meantime, if you have other questions, please visit the Help and Support section of Comcast.com.
Your Comcast Support Team