Towne Air Freight - Lost Merchandise

Posted on Tuesday, December 4th, 2012 at 2:34pm CST by Lee

Product: Kitchen Island /2 bar stools

Company: Towne Air Freight

Location: 24805 U.S. 20 West South Bend, IN 46628 Toll Free: 800-755-3183 Local: 574-233-3183 Fax: 574-234-8796
SOUTH BEND, IN, 46628, US

URL: http://www.towneair.com/terminal.do

Category: Delivery, Moving Services, Storage

On 11-20-2012, Towne Air Freight(Manchester,NH) received from another freight carrier a kitchen island and 2 stools we bought from Sunset Trading through Mercantilla/Zoo Stores on line for $1100 on 11-18-2012. After receiving notification on 11-20-12 that it had been shipped we didn't hear anything further. The week of 11-26-2012, we began to try and track our order. After contacting Zoo Stores and Sunset Trading we find that one freight company contracted with Towne AIR Freight who then contracted with a 3rd freight company to pick up the merchandise at Sunset Trading in New Hampshire. The 3rd company then turned over the merchandise to Towne Air Freights Boston terminal we have been told. Towne Air then moved the merchandise from Boston to Harrisburg,Pa where it has since been setting along with a lot of other merchandise in 10 or more semi trailers waiting to be unloaded and delivered to the buyers. The problem is Towne Air freight says they do not know what merchandise goes where and they are having to manually identify each piece of freight . We have been told by the Secretary to the CEO that we will receive the merchandise but they do not know when or just how long that will be. We were told by a gentleman in Corporate that he guaranteed the merchandise to be in Nashville by Dec,4th, he now states he didn't lie , he did lie he told us on 11-28-12 that he had located it and guaranteed the delivery date.

We find this to be very poor service with no regard for all the people who have paid for merchandise that is now sitting in semis on a terminal lot in Harrisburg,Pa. I have filed complaints with the BBB, even though they do not belong to the BBB, I don't have any doubts as to the reason they don't .

In doing research it seems the problem may be that they don't have drivers and trucks to deliver this merchandise.

Towne Air Freight was contracted by Home Direct USA who has been very helpful. But they may want to rethink about continuing to work with this company.

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Express your interest on Career Builder by filling out the two quick forms - Join the Talent Network for Future Updates & Contact Information by completing the Brief Questionnaire - OR go to Towne Air Freight to Apply by Completing the Full Application (45 minute application process -...

Harrisburg, PA 4 mi from Harrisburg, PA

11/23/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/22/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/21/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/20/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/19/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/18/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/16/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/17/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/15/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA 4 mi from Harrisburg, PA

11/14/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Express your interest on Career Builder by filling out the two quick forms - Join the Talent Network for Future Updates & Contact Information by completing the Brief Questionnaire - OR go to Towne Air Freight to Apply by Completing the Full Application (45 minute application process -...

Harrisburg, PA

11/24/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/22/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/21/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/20/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/19/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/18/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/17/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/16/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/16/2012

CDL Truck Driver ? Owner Operator ? Transportation

To Apply:Go to www.towneair.com to Apply by Completing the Full Application (20 minute application process - Confirmation Number will be given at the end to let you know it was submitted correctly). Owner Operator Needed for Dedicated Run!Description:Towne...

Harrisburg, PA

11/16/2012

Owner Operator Truck Driver - Full Online Application

To Apply:When you click the apply button, you will need to fill out your basic contact information first before filling out the full Owner Operator Truck Driver application. This process will take appx 45 minutes. You will receive a confirmation number notifying you that your application was received...

All Locations, PA

11/30/2012

So if you know any truck drivers who own their own rigs that are looking for jobs, maybe they could deliver our merchandise.


1 Comment

Lee, 2012-12-05, 03:41PM CST

I am pleased to say that Sunset Trading & ZooStores/Mercantilla have been in contact several times since yesterday. I do believe they will sort out this problem. We will see.

The merchandise has finally arrived in Atlanta awaiting shipment to Nashville.

Zoo Stores continues to be in contact regarding the freight.

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