Posted on Friday, November 30th, 2012 at 3:33pm CST by Daniel P.

Company: Dooney & Bourke

Location: US


Category: Clothing, Shoes, Apparel

I ordered a Mens Watch from the company with which I was quite happy for several months. I then misplaced my watch and ordered a replacement watch. About a week after my replacement watch had arrived, I found the original watch and returned the replacement watch to Dooney & Bourke.

The Returns Department (the woman said her name was "Shanel") has refused to credit my account and made me wait for extended periods on the phone only to be told that the watch has been worn and nothing can be done. I am left with two identical watches both in mint condition.

I hope Dooney & Bourke feels that permanently losing a customer is worth the $145 value of the watch. I don't plan to spend any more of my money with the company after this extremely irritating experience.


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