Rent Now - Company Changed Story As Soon As They Received Money

Posted on Monday, November 26th, 2012 at 8:58am CST by Anonymous

Company: Rent Now

Location: 1033 S. Bowen Rd
ARLINGTON, 76013, US

URL: www.rentnowdfw.com

Category: Real Estate

My fiance and I found this company earlier this year. We kept in contact with Nathan and I must say that Nathan is a really great liar. He lead us to believe that he could find us a place, even with our difficult situation. Well after speaking with him for months and getting no where on our own, we decide to give him a shot. Initially we were told that they would look for everything, get in contact with the property owners and speak with them, find out prices, and when they get a list we would get a call to go look at the places. As soon as Nathan took the $62 over-the-phone payment, his whole story changed. He laid out new rules, said they will not contact the property owners, they will send us listings via their webpage, and even gave us a customer service number. So not only was he not going to help us, he basically wasnt going to take our calls either. One week into loggin in there are no new listings daily, none of what we asked for, and most postings are old. I'm pretty sure we won't get our refund either. So if you hear about these guys find someone else!!!! They only want your money, they are not worth the time or headache!!!!


1 Comment

Business Reply  Rent N., 2013-02-13, 10:33AM CST

Rent Now takes all customer complaints very seriously. We have a written Service Agreement which outlines exactly what we say we'll do so that there is no confusion on the part of the customer. We go over our service agreement with each customer and they are required to read and sign it before we will accept payment for our services. We have a customer service department that is open Monday - Friday for customers to call in the event that they have a problem finding the home they're looking for. The phone number for customer service is printed prominently on the customer's receipt, as well as within their online account with us.

Since this complaint was submitted anonymously, rather than giving a name or account number, we are not able to contact you to resolve your complaint. Please contact us at your convenience so that we may better serve you.

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