Samsung electronics - bad service

Posted on Friday, November 16th, 2012 at 4:28pm CST by Javier R.

Product: Blue Ray player

Company: Samsung electronics

Location: Samsung electronics 105 Challenger Road Ridgefield Park, NJ 07660-0511
NEW JERSEY, NJ, 07660-0511, US

Category: Consumer Electronics

I bought a blue-ray home theater system about a year and half but now is no playing blue ray movies anymore so I called Samsung and they told me that my product needs an upgrade so I tried to upgrade bay internet, it dint work then they send me a CD software to do the upgrade, it dint work also, now they want me to send the product to New Jersey and they want me to charge 80$ when the product has to upgrade bay itself, the product is no damaged the problem is that is no upgrading bay itself like all others blue-rays brands, so they have to fix their mistake at no charge. THAN YOU FOR READING MY COMPLAINT. Is somebody to help me to solve my problem please call me [323] 605-3636


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