SuperShuttle - Shuttle

Posted on Tuesday, November 13th, 2012 at 5:35am CST by FERNANDO P.

Product: Airport transport

Company: SuperShuttle

Location: NEW YORK, NY, US

URL: www.supershuttle.com

Category: Travel, Vacations

I payed for a private shuttle on 11/11 5pm, to a friend Dr Antonio Camargo, from Manhatan to JFK. Despite beeing a Sunday, with less car traffic than usual, the driver didnt arrive and at 5:30pm and to avoid losig his plane, my friend got another shuttle that fortunately had appeared.

One hour later than event, exact 6pm, i sent an email requesting explanations about this problem and requesting my money back, U$$ 84,11.

Up this moment i dont receive any answer.

Below a copy of reservation and recipe of payment in advance

Dear ANTONIO CAMARGO,

The following information summarizes your confirmed service with ExecuCar.

Guest Information:

Address 233 WEST 111TH HOSTEL LULA APARTMENT 2A NYC, NY 10026

(138) 124-7572

Departure Itinerary (To the Airport)

Confirmation Number: 7835760

Pickup Date/Time: Sunday, November 11, 2012 5:00 PM

Adults 1

Children 0

Service Type EXECUCAR SEDAN SERVICE (UP TO 3 PASSENGERS)

Airport JFK - NEW YORK, JFK AIRPORT.

Airline AMERICAN AIRLINES

Flight # 0951 - International

Fare $70.00

Tip $0.00

Fuel surcharge $0.00

Tolls $6.50

County Tax $3.41

NYS Black Car Surcharge $1.40

State Tax $2.80

Total $84.11

Billing

Payment Method: PREPAID CREDIT CARD

Card type: AMEX

Card number XXXX-XXXX-XXXX-3003

To change or cancel this reservation, please call 1-800-410-4444.

To view our cancellation policy, click here

Thank you for choosing ExecuCar!

http://www.supershuttle.com


1 Comment

Business Reply  Shauna S., 2012-11-13, 10:38AM CST

Hi, my name is Shauna and I work for SuperShuttle. We received the feedback you sent to us and it looks like a case was filed on your behalf early this morning. It takes our advocacy team a 3 or 4 days to follow up. If you'd like to speak with our team sooner, please feel free to email them at [email protected] Thanks!

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