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Tech Value Direct - SCAM-RIPOFF
Posted on Tuesday, November 13th, 2012 at 2:48pm CST by Mark
Product: Computer Software
Company: Tech Value Direct
Category: Computers, Software
WAITING FOR SERIAL NUMBER :-(
Well FedEX are on top of their game, as usual, the software arrived 2 days before it was expected, looks genuine, in a sealed jiffy bag with an adobe hologram genuine sticker.
So far so good until I went looking for the serial number, instead of it being where it should be on the box there is a product ID label. This is of no use for installing the software.
So I emailed Amanda not expecting any reply until Monday since TVD only work 4 days.
To my surprise Amanda did respond with "That was fast! Wow!
I will have your serial registration/installation issued over shortly."
Well I thought, at long last, some real customer service but alas I am still waiting. This would appear to be how TVD do business, very very slowly.
I will update this story with what I hope is the final chapter if the serial number arrives in my email inbox.
WRONG TRACKING NUMBER SENT!!!
After further emails between Amanda and myself it transpires that either the TVD automated email system or TVD staff had sent me the WRONG tracking number.
I have suggested to Amanda that TVD add the tracking number to their invoices in an effort to prevent this issue arrising in the future.
Now that I have the correct tracking number the software is still in transit and is due to arrive here on Monday the 19th.
I will reserve my final judgement untill the software arrives, installs, activates and registers without any issues relating to the software being legitimate. So watch this space for more.
Having used my credit card on the 5th of November 2012 to purchase the as advertised Adobe Creative Suite 6 Design & Web Premium - WIN (Free Express Shipping!) it is now the 14th of November 2012 with no sign of the software.
After a number of emails back and forth with the last reply, from Amanda this time, finally providing a Fedex tracking number.
The status of the Fedex shipping report is still at the INITIATED stage even more than 24hrs after Fedex was contacted by TVD on the 12th at 10:46am.
It would appear that all the other bad behaviour reports that I have found on the internet with a simple Google search are correct.
Don't even think about doing business with this company or any of the owners/staff.
You will regret it as I am. I have started the process of making refund claim via my bank on the basis that TVD are scammers.
I have bought numerous items from the USA in the past and have, up until now, never had any problems.
I just wish I had taken a few moments to do a Google search for TVD BEFORE making this purchase, had I done so I could have avoided this agrovation.
Please if you are reading this and other bad behaviour reports about TVD pass them on to everyone you know, these scammers must be, at the very least, shut down and hopefully at the best locked up.