Hilton Hotels - customer service

Posted on Wednesday, October 24th, 2012 at 12:03pm CDT by 677c4481

Product: use of points

Company: Hilton Hotels

Location: US

Category: Hotels

Attempted to use points on my Hilton Honors points. Told the points expired on October 17 but was not notified of expiring points. Customer Service was inflexible and told me I had to stay at two properties within the next two weeks to get my 46K points back. I said all I wanted to do was purchase a gift card for $25K points and would forfeit the rest. They were completely inflexible and continued to cite "terms and conditions". Bottom line: they would not do anything to help. An important reminder to pay attention to emails from companies in which you have reward programs. Your points may expire and you can't get them back!!!


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