Staples - HP Office Jet extended warranty purchase

Posted on Thursday, October 18th, 2012 at 12:10pm CDT by Outraged A.

Product: HP OfficeJet 8500 Wireless printer

Company: Staples

Location: Southgate Mall Colonial Heights, VA


Category: Consumer Electronics

I went to the store where I purchased a printer for my church. At the time of purchase, I purchased a 3 year extended warranty. During the time

after purchase, the receipt was destroyed due to leak in the office. When I requested the information regarding the purchase, I was told that they could not look up anything that was more than a year old. Why would they not maintain the records of extended warranties for consumers? This is a total rip-off. When I called tech support they had no record of the merchandise being registered, when it was registered the day of purchase.


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