Time Warner Cable - My Refund

Posted on Wednesday, October 17th, 2012 at 11:29pm CDT by Jamie G.

Product: Cable/Internet

Company: Time Warner Cable

Location: 5353 Knoll Dr
VENTURA, CA, 93003, US

URL: www.timewarnerla.com

Category: Internet Services

On Sept 7, 2012 I closed my account with Time Warner Cable. I returned the equipment for which I still have the receipt.

I was told that I would receive my refundable deposit back within thirty days.

Today is Oct 17, 2012. I am checkless.

Every time I called I got a different answer or the run around.

Finally someone explained to me, that they had sent my check to the wrong address (although when I closed the account I provided the correct address and verified it by having the agent repeat it).

Then it was explained to me, that since they had to cancel the check and issue a new one that it would take about 2 months. That isn't right. It does not take that long to cancel and issue a check.


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