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Product: Birch Communications

Company: Birch Communications

Location: MEMPHIS, TN, 38112, US

Category: Telecommunications

I have been without phone service for 9 days to a business. My service went out on 10/4/12 and has been out ever since. The tech support has been the worst i've ever seen. For the last 3 days tech support was no show and no call. Every day when we call they tell us tech support will be there the next day (guaranteed)...they never show. I am starting to believe that tech's were never called or scheduled in the first place. Never have I had technicians no show for multiple days. What do I have to do to even get a tech to come out and check the lines????? I have never had such crappy service from a phone company before and advise anyone interested in doing business with them to stay away. They will not fix your problems.