pacific furniture nowra - faulty furniture bad busness practice

Posted on Wednesday, September 26th, 2012 at 7:05pm CDT by helen b.

Product: 3 pce black leather reclining lounge

Company: pacific furniture nowra

Location: 184 princess highway south nowra 2541
NSW, 2541, AU

Category: Furniture

i brought a 3 pce black leather reclining lounge from pacific furniture nowra and was advised the weight restriction was fine since then 2 of the seats have sunken and this lounge has been replaced 2 times we now find theyre is a weight restriction and the lounge is not suitable and should not have been sold to us in the first place,the lounge was $3,000 and we got it on sale for $2,000 the store agreed to swap it over but the 1 we wanted is $500 extra for it, is also a store return we were happy to exchange for so i asked if we went $250 each way would that be suitable and was advised no i dont see why we should be out of pocket for a lounge we brought in our price range now theyre only offering us a store credit and not a refund so we need to pay $500 more to get into a suitable lounge i should be given a refund to go to another store to get a lounge that is in our price range and the 2 lounges have been faulty through no fault of our own this is totally unexceptable and i am very unhappy poor busness practice how on earth can you run a store like that and ecpect repeat customer when you dont look after the loyal customers you have thanking you helen


2 Comments

helen b., 2012-09-29, 03:42AM CDT

great after sales service now they are choosing to ignore me no call back or follow up at all very poor customer service...........now haveing a problem with the new lounge has only been a couple months they propmise to come look and havent this lounge was an extra $300 and the mechinism are not covered they screw ya over every chance they get.......

helen b., 2012-10-02, 03:45PM CDT

well still no follow up, at all i can say if you in the area and wanting to buy furniture dont waste your $$$ on a faulty item.theyre after care service is very poor...

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