Walmart.com - Problem with eGift Card from Walmart

Posted on Sunday, September 16th, 2012 at 3:37pm CDT by Stacey

Company: Walmart.com

Location: US

URL: www.walmart.com

Category: Online Shopping

I do not recommend purchasing the egift card from Walmart.com I had a terrible experience with this. Walmart.com says, "Email an eGift Card...It's easy and arrives in minutes by email." I purchased a $100 eGift Card expecting it to arrive in my daughter's email "within minutes" so she could buy groceries, but instead I received a confirmation email stating "Via email, recipient should receive card within hours of ordering." However, it has been more than 17 hours since the purchase and my daughter has not received the eGift Card yet. After making several phone calls to Walmart Customer Service and Walmart.com, I am informed that she may not receive it until tomorrow morning after my prepaid credit card clears the financial processing. That will be more than 36 hours after the purchase was made! Several phone calls to Customer Service accomplished nothing but being put on hold for long periods of time and given no resolution to the problem. During the last phone call with a "manager", I was transferred to yet another line where I could file a customer complaint and where I was put on hold for nearly an hour with no answer. I guess they were hoping I'd get tired of waiting and hang up or they have that many customer complaint calls. After this mess, I will never make a purchase from Walmart.com again, let alone another Walmart store anywhere.


6 Comments

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9fd791f9, 2013-11-25, 07:50PM CST

I'm experiencing the same thing. So frustrated! Trying to send an eGift card to my son so he can buy some groceries. The Walmart web page said "usually immediately," then on another order confirmation page it said "from 4 to 48 hours!" Then, I call Walmart and the girl said it was because Paypal hadn't released the funds. I know this to be a bold faced lie since I'm a Premier Paypal member with no limits to my purchase ability and my Paypal account is linked directly to my checking account. I've purchase hundreds of items through Paypal and the money is always transferred immediately. I called Walmart back and told them that Paypal shows me having sent the money to Walmart.com, but payment was "pending." This other girl said from what she could see, the payment was approved etc., and it could be there any minute now (this is over 24 hours from when I purchased the gift card). This is ridiculous. This is strictly due to Walmart's lack of ability, whether technically or whatever, to work through online vendors and payment systems in a day when money is transferred immediately for goods and services that are shipped immediately.

e555bb76, 2014-09-02, 08:52PM CDT

Well it took 3 times to try to order an e gift card at Walmart. Com and one time at target.com. And target.com is the winner!

Your egift service sucks.! You canceled 3 of my orders and 3 attempts.

In fact I even ordered an egift card today at papajohns.com and my order went through the first time with no problems.

I doubt very seriously that I'll ever order online with walmart.com again. And I for sure won't refer your services to anyone I know.

373ccc18, 2014-12-24, 10:55AM CST

I am having an issue as well but completely different. This is the second year in a row I have tried to send my family, who live half-way across the US) and eGift card. I have done so in years past and it was fine. But for the past two years I get a message that the order is cancelled with no indication why. Last year I spent weeks trying to figure it out and finally gave up. An email from customer service last year stated that the credit card info on file didn't match the credit card company. However, the credit card company states that the pre-approval was all fine!! The biggest issue is that I cannot get someone on the phone to help figure out and resolve the issue. The stores just do not have any way to help. I will try for just a couple days this year. If it is not figured out then I will seek alternative gifts albeit late gifts! I will probably not shop at Wal-mart any longer!

4e8a3602, 2015-10-27, 05:25AM CDT

What Walmart lacks in customer service, quality of trained employees and communication, they make for in...well, nothing.

I'm an optimistic person. I am patient, and I often give people the benefit-of-the-doubt. When facing an adverse situation (like those common in retail) I try to put myself in the other person's shoes. Sometimes it helps. With Walmart (and Walmart.com) it never helps. Walmart has proven to be a consistently fruitless endeavor.

Rather than rant, I will say this: DO NOT PURCHASE ANYTHING via WALMART.COM

My experience in the last sixty days has yielded three epic failures on Walmart's behalf when making attempts in completing my orders.

Walmart is very quick in taking my money. I will give them credit for that much. When it comes to delivery of service and products, Walmart fails every time.

Like the user(s) above, purchasing an online E-gift card should be a simple and straightforward process. It is on any other website. Not Walmart, though. Hell no. I ordered two E-gift cards for my adult daughter in another state. Processing time was expected to be 4 hours (but usually within minutes). Walmart needs to update their policy to say, PROCESSING USUALLY TAKES 3-5 DAYS. Yeah, that's right. DAYS!

Not one to give up easily, I ordered a 20 inch box fan on Walmart.com with an ETA (to my local Walmart) within 2 business days. Again, money left my account immediately. The fan? Six days (eight, counting the weekend). Grrrrr!

A previous order (a month earlier) turned up the same results. Quick to take money, slow to deliver. The icing on the cake was that upon pickup at my local store, they couldn't find the product and sent me home empty-handed. All of this after I received an email from Walmart stating that the product was in the store and ready for pickup.

Bottom line: Save your money, Save your frustration. Unless you are buying groceries and paying for them at the time of purchase, don't waste your time with anything else. Whatever expectations you have will fizzle quickly.

cd3631ee, 2015-12-16, 04:59PM CST

Can't transfer saving catcher to e-gift card

c9b681aa, 2016-02-03, 09:19PM CST

AMEN!!! I have been trying to send a email gift card for two days. No matter what I do, all the help topics, emails to CS and a phone attempt (25 minute wait), I cannot order this damn thing. I even tried their chat option, entered all the info for it to pop up and state if the chat option is showing, they must be busy (no other info like wait time or p-lease wait or drop dead) I guess they do not want or need my business!

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