Trinsic Powered By Matrix - Phone repair complaint

Posted on Saturday, August 4th, 2012 at 12:22pm CDT by Shari K.

Product: Phone

Company: Trinsic Powered By Matrix

Location: Matrix Customer Service 102 Brookwood Rd. Atmore, AL 36502
ATMORE, AL, 36502, US

URL: www.trinsic.com/main.asp

Category: Telecommunications

Account holder has been without phone service and has been contacting Trinsic Powered by Matrix since Thursday, August 2nd in order to schedule an immediate repair. Representatives say it would be 24-48 hours before the account holders could even receive a call back to schedule a repair. Difficult, especially since the account holders have no access to another phone. The account is in good standing. Requests to speak to a supervisor have been repeatedly denied. The account holders are elderly and in poor health. Representatives have lied and said technicians spoke with the account holder, when they have not called him.


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