Gran Bahia Principe Punta Cana - Gran Bahia Principe

Posted on Monday, September 26th, 2011 at 6:52pm CDT by 2b0c2618

Product: Hotel

Company: Gran Bahia Principe Punta Cana

Location: Crta. Arena Gorda - Macao. Higüey Província La Altagracia. República Dominicana


Category: Other

We arrived to the hotel around 6pm on July 22, 2011. The vacation trip to this hotel was a weeks worth, so we left Gran Bahia Principe on the 29th of July. Our vacation party (group) was of 48 people, therefore our check in process was held in a conference room in the hotel. The hotel managed to have everyone else hotel cards, map, and check-in package except for my family's. The hotel employees made us wait until the presentation was over to check-in in the lobby like all regular hotel guests. The overall service of the hotel was awful. The pools closed at 6pm, the tram to the beach passed every 30 minutes, there was minimal night life, and wireless-internet was only located in the lobby. The waiters at buffet only served you if you were "young" and "beautiful". We called hotel services on the second day there to transform our sofa to sofa-bed, they never came. The days it rained, our room will get flooded so we called for them to come clean it, they did not show up again. The towel system did not work, because our dirty towels were never replaced, they were just taken. Bahia Principe Punta Cana is a big resort, too much to walk, and maybe its one of the reasons why service is bad; they cannot provide services to all those in need.


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