Cosentino N.A. - Silestone Countertop Defective

Posted on Friday, September 2nd, 2011 at 5:30pm CDT by 054aae48

Product: Silestone Countertop

Company: Cosentino N.A.

Location: 13124 Trinity Dr.
Stafford, TX, 77477, US

Category: Other

Silestone Countertop was defective within 1-1/2 years of installation and has a 15 year warranty. The manufacturuer denied the warranty claim, indicating that any defect should have been evident within a few months after installation. The 15 yr warranty was worthless, as the company does not honor it. This counter top developed a crack that went through the full thickness of the counter and is currently 8 inches in length. Cosentino claims this is not a defect, but would not fault the installer of the product

1 Comment

95c2783f, 2013-01-24, 06:51AM CST

I have realized the same problem with my siltstone counters from Consentino. They have never sent a company rep to look at the crack and the installer, who did send someone out, indicated that they were not the one to make a determination regarding the problem.

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