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Product: reversal from my account

Company: bestbuyanime.com

Location: US

URL: http://www.bestbuyanime.com/

Category: Online Shopping

on june 20,2011. I purchased 2 sets of dvd called "ergo proxy" from bestbuyanime.com I never received my order from the company so I called my bank(bank of america) to dispute. I was then giving a temporary credit for $46.66 so they can look into this matter. Today september 13, 2011 I received a letter notifying me that my bank(bank of america) is reversing the credit to bestbuyanime.com til today I never received my product and my bank paid bestbuyanime.com I called customer service and they advice me that bank of america cannot help me further because bestbuyanime has provided proof that the item was received. I told the bank of america customer service that I have not received anything from them but she insist that bank of america cannot help me with this case. I told customer service that I will take my business elsewhere. She basically told me to have a nice day. Bank of america should investigate this case further and will see that I never received the items I ordered. I lost $46.66 because bank of america did not want to help me any further. People who read my complaint, please do not shop with bestbuyanime.com the service is horrible and emailed response takes forever. I will no longer bank with bank of america.