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Company: Sears Oshawa,Ontario, lack of Service to Whirlpool stove.

Category: Other

Complaints.com

Monday October 3rd 2011.

At the end of August, 2011 this year, my wife phoned Sears Canada to

come out again and fix the two burners on our Whirlpool stove, plus the

lamp holder within it. We were told that a serviceman would be here on

September 9th to fix it, and were given a validation number of

7644702810432388. The serviceman showed up and didn't do anything, but

looked at the stove and told us he had to order parts for it.

We were then called and told he would be back on September 20th, almost

"4 weeks after the initial call to them"

When he showed up on September 27th he started to repair it, but found

the parts sent were incorrect to fix the switches, so he told me again

that we would have to wait until Monday of October 3rd.

I have just received another call from Sears who told me that I would

have to wait until next Tuesday, as the wrong parts had come in again. I

told her absolutely not, that we wanted the stove fixed and the service

carried out according to the policy we paid for.

She now tells me that they will send someone on Friday of this week

October 7th, 2011.

This is the worst in home service we have ever encountered from a

company operating in Canada, I would recommend that anyone purchasing

any appliances such as a stove, stay away from any service plan from

Sears, especially the store in Oshawa or Peterborough

Since they closed down the Peterborough service centre, all has gone to

the dogs in our area, they are trying to save money by using Oshawa as

their base service center.

We paid for a full year of service on two or three items, and have

really lost a couple of months service, due to the length of time this

is taking, its would be completely laughable, if it wasn't so dammed

frustrating!

G H

Pontypool, Ontario.

I already sent a complaINT LAST WEEK, BUT IT HAS NOW COMPOUNDED AS YOU

CAN SEE BY THE ABOVE LETTER, PLEASE POST THIS FOR ME. THANKS.