walmart - return policy for walmart

Posted on Saturday, October 29th, 2011 at 12:04am CDT by ddb3e1f3

Product: prepaid cellphone straight talk nokia e71

Company: walmart

Location: avon, in, US

Category: Other

i purchased a straighttalk prepaid nokia cell phone on monday and the camera doesnt work i lost the reciept for the purchase so i called and spoke with customer service deptment her name was linda i specifically asked if i could return a prepaid phone without the reciept she said as long as i have the box and the numbers are the same as in the phone and i have a valid id card she would b able to return the phone i hung up and decided to call bck so tht i could make sure she was certain of this and she said she was positive confirmed her name of being linda and drove to walmart when i got there they refused to exchange or give me store credit i informed them of the phone conversation apmo. 25mins beefore and she didnt care she said policy no ifs ands or buts i can not believe tht i called and was informed of this info. And now they refuse to deal with the situation i am unable to find the recipt and there policy says phone have to b returned 15 days after date of purchase so im afraid of running out of time before i can finally find someone to assist in this problem


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