The Brick - Price Guarantee??? NOT

Posted on Monday, October 17th, 2011 at 1:21pm CDT by dccdbb07

Product: Television

Company: The Brick

Location: Kingston, On, CA

Category: Other

Item 55 inch Samsung LED TV , purchase price of $ 1495.00

On the 29 Sep 2011 my wife and I travelled to your Brick store in Kingston and purchased the above item. The salesperson was knowledgeable and polite, and we were quite pleased that he gave us useful information as to what tv suited our needs best. He also mentioned their 30 day price guarantee , should we find this tv cheaper in that time period. He made no mention that it had to be in a certain area or within a certain radius of Kingston. In fact, the Brick's price guarantee is attached below and does not define a certain geographic area.

On the 12th Oct 2011 my wife attended in person at this same Kingston store, and was directed to speak with manager Robert Windsor. We had found this same 55 inch tv at a lower price, for $ 1398.88 at Gibbys Electronic Supermarket in Toronto. Mr Windsor was rather rude and would not honour your price guarantee, saying that the cheaper tv was not within the Kingston region. This is the first time we heard this expression, region ?????? No geographic area was mentioned by the intial salesman or the website for that matter.

Toronto is 150 miles west of Kingston, has the Brick put a mileage limit to its price guarantee and not told anyone.

Can Mr. Windsor make up his own rules as he goes along, and does the Brick store support him. I do not intend to let this go, and will pursue what ever means I can to right this wrong. Also, Mr. Windsor could benefit from taking a few lessons in being respectful to his customers.


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Price Guarantee

If you find the same brand and model you purchased from us, or and this brand is either advertised by us or a competitor at a lower price, on identical terms and conditions of sale (including, without limitation, finance terms) within 30 days of the delivery or pick-up of the product, we will be pleased to refund you the price difference in full. The Price Guarantee on all sleep sets is extended to 90 days of delivery or pick-up of the sleep set plus an additional 10% of the difference between the price you paid for your purchase from us and the price advertised by us or a competitor for the same brand or model. In order to qualify, merchandise must be available for immediate sale and cannot be of limited quantities, damaged, used, being liquidated, sold without warranty, or close out inventory. Our Price Guarantee does not apply to "As-is", limited quantity, floor model, discontinued items or exclusive items. For exclusive items, our Price Guarantee applies only for the same brand and model advertised by us on the same terms and conditions of sale.


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