MAYTAG - MAYTAG WASHER FRONT LOADER BRAND NEW, NEVER WORKED

Posted on Tuesday, October 11th, 2011 at 12:16pm CDT by 2a06f79c

Product: MAYTAG WASHER MHWE200

Company: MAYTAG

Location: 553 Benson Road
Benton Harbor, MI, 49022, US

URL: http://MAYTAG.COM/

Category: Other

I BOUGHT A BRAND NEW MHWE200 FRONT LOADING WASHER THAT DID NOT WORK AFTER IT WAS INSTALLED. THE APPLIANCE COMPANY IS NOT ALLOWED TO REPLACE THE MACHINE WITHOUT APPROVAL OF MAYTAG. MAYTAG WILL NOT REPLACE THE MACHINE. INSTEAD THEY KEEP SENDING REPAIR PEOPLE WHO FIND NEW PARTS THAT NEED TO BE REPLACED. I HAVE HAD 3 SERVICE VISITS AND EACH TIME THEY CANNOT FIX THE MACHINE. I CALLED CUSTOMER SERVICE A FEW TIMES, SUPERVISOR KIA #8592 WILL NOT APPROVE REPLACEMENT AND WILL NOT TELL ME WHO I CAN APPEAL IT TO. SHE CLAIMS MY CONTRACT ONLY COVERS REPAIR NOT REPLACEMENT. MY ARGUMENT IS THAT I BOUGHT A NEW, FUNCTIONING MACHINE, N OT A RECONDITIONED NON-WORKING MACHINE AND THE CONTRACT WARRANTY GUARANTEES REPAIR OF A WORKING MACHINE WHICH I NEVER HAD. MAYTAG WILL ALSO NOT REIMBURSE ME FOR THE TIME OFF FROM WORK SPENT WAITING FOR REPAIR PEOPLE OR THE TIME & COST OF TAKING MY LAUNDRY TO THE LAUNDROMAT. THIS WHOLE SITUATION IS NOT RIGHT. I WANT A NEW MACHINE, THE ONE I HAVE IS A LEMON!


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