Santha USA - Santha USA Mixer Grinder Warranty Issues

Posted on Monday, October 10th, 2011 at 11:00am CDT by cb971eb0

Product: Panasonic Mixer Grinder (MAC 190086435)

Company: Santha USA

Location: 4242 Arrowhead Dr NE Hickory, NC 28601-9374
Hickory, NC, 28601-9374, US

URL: http://www.santhausa.com/

Category: Other

I bought Panasonic Mixer Grinder (Model # MAC 190086435) from Santha USA in December 2009. The appliance is cover by a 24 month warranty. The appliance broke down in June 2011 (still covered under warranty). The dealer refused to either fix it, replace it or refund the amount. Moreover, the dealer was very rude.


3 Comments

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Robert Allyn L., 2011-10-11, 12:18PM CDT

The warranty is through the manufacturer not the retailer.

If you are not going to notify the manufacturer and follow their warranty rules there is no warranty.

cb971eb0, 2011-11-02, 06:54PM CDT

Nor has the dealer returned the unit that was sent to him for repairs (at the buyers expense)....

f5fc5bb7, 2011-12-22, 10:56PM CST

Please check the Better Business Bureau rating before you do business with this retailer.... rated C+ !!

http://www.bbb.org/charlotte/business-reviews/electric-motors-manufacturers-and-distributors/santha-usa-in-hickory-nc-218983

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