RCN - RCN - Promises Not Kept

Posted on Monday, October 10th, 2011 at 8:11pm CDT by 73e36063

Product: RCN bundle Cable TV, Phone, Internet

Company: RCN

Location: US

URL: http://rcn.com/

Category: Other

In June 2009, we signed on to RCN bundled services - high-speed Internet, unlimited phone, and cable TV, which included HBO, RCN Signature and Signature Premiere @$110 a month. The offer was valid for 2 years. In April 2011, RCN Customer Care sent us a letter saying they would extend this offer for additional 12 months for $15 a month more. Yet, when the original promotion period ended they hit us with regular charges. I called Customer Care and they reduced charges but scaled back our cable service to RCN Signature. I called again and received another promise they would restore RCN Premiere, HBO and so on. But it has never happened.


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